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Everything You Need to Know About poddle

Find simple answers to the most common questions we get from local business owners like you.

If you need more help, visit the poddle Help Centre or get in touch with our friendly support team.

Questions from new joiners
What is poddle?

poddle is a super simple tool for local, high street and town centre businesses. It helps you collect customer details with just one tap, convert first-time buyers into loyal customers that keep coming back, and grow your sales—all for just £1 a day.

How does poddle help me grow?

poddle helps you grow by making it easy to collect customer details, offer loyalty rewards, and bring customers back more often. You can also promote special offers directly to their phones and emails, boosting sales on demand. Plus, poddle automates almost everything for you—no extra time or tech skills needed.

What are the key benefits of me joining poddle?

With poddle you’ll:

  • Keep your customers: Retain up to 32% more customers, meaning they’ll come back more often.
  • Grow your sales: Businesses using poddle see an average 20% increase in annual sales.
  • Save time: poddle automates marketing, manages loyalty, and streamlines sales promotions—so you don’t have to spend extra time on it.
  • All for just £1 a day, with no long-term contracts.
How much extra work does poddle create?

None! In fact, poddle takes work off your plate. It automates almost everything from promoting your offers to rewarding loyal customers, so you can focus on running your business. You don’t need any tech skills or extra time—just tap and go.

How much does poddle cost?

poddle costs just £1 a day—much cheaper than a cup of coffee. There’s no risk, no long-term contracts, and you can cancel anytime. If you want to add extra features like online offers and gift vouchers, the Plus Plan is just £2 a day. Check out our Pricing page for all the details.

What type of business is poddle for?

poddle is built for local businesses like yours—whether you run a shop, café, salon, or restaurant. If your customers walk through the door, then poddle can help you to keep more of them coming back and grow your sales. Not sure if poddle is right for you? Contact us for a quick chat.

We worked with 1000s of ambitious local independents to understand their particular pain points and challenges when designing the system, across businesses such as:

  • Shops
  • Hair and Beauty Salons
  • Restaurants & Cafes
  • Pubs, Clubs and Bar
  • Activities, Events & Attractions
  • Personal Services
  • Auto & Transport
  • Travel & Tourism
  • Health & Fitness
  • Home Improvement
  • Business Services
Why is poddle so affordable when big business CRM systems are so expensive?

poddle is revolutionising how local businesses—shops, salons, cafes, restaurants, and beyond—manage customer relationships. Now, you can have the same powerful tools that big businesses use to collect customer details, build loyalty, and sell more, but tailored to your needs and budget. Just one tap, and £1 per day. Plus, for every 100 customers you collect using poddle, you’ll get a £30 credit, making growing your business even more affordable.

Why should I choose poddle?

poddle is revolutionising how local businesses—shops, salons, cafes, restaurants, and beyond—manage customer relationships. Now, you can have the same powerful tools that big businesses use to collect customer details, build loyalty, and sell more, but tailored to your needs and budget. Just one tap, and £1 per day. Plus, for every 100 customers you collect using poddle, you’ll get a £30 credit, making growing your business even more affordable.

What exactly am I getting?

With poddle, you get everything you need to keep customers and grow your sales, including:

  • One-tap CRM: Easily collect customer details and store them securely in your own GDPR-compliant poddle database.
  • Loyalty Builder: Create digital rewards that turn first-time customers into repeat buyers and drive more sales.
  • Promotion Centre & Automated Marketing: Promote your offers and rewards effortlessly and automate customer follow-ups. Plus, you can upgrade to the Plus Plan for advanced tools like online deals, gift vouchers, and cash vouchers.
Will I be locked into a contract?

Nope! There are no long-term contracts with poddle. You can cancel anytime, with no risk or hidden fees. We believe in keeping things simple and flexible for your business.

How do I join poddle?

Getting started is easy. Simply visit https://explore.poddle.co.uk/#/ and complete the form. Our team will guide you through the setup process.

How long does it take to get started with poddle?

Once you receive your poddle NFC cards and marketing kit, setup takes minutes. Most businesses are ready to start collecting customer details the same day.

What do I need to get started with poddle?

All you need is your poddle NFC card (which we provide and train you how to use) and access to a phone or computer to view your dashboard. It’s super simple to set up, and you don’t need any tech skills at all.

Do I need any previous experience with digital apps and websites?

No experience needed! poddle is designed to be super simple and intuitive, even if you’ve never used anything like this before. You’ll be up and running in no time.

Can I integrate poddle with other tools we use?

Currently, poddle is a standalone system, but our team is continuously working on future integrations. Stay tuned!

How do I manage offers and sales with my POS system?

You can manage and redeem poddle offers directly from your dashboard, and use your POS system as usual for processing payments.

Will my business lose money with poddle?

No. poddle is designed to help you retain more customers and increase sales. In fact, businesses typically see an increase in annual sales of up to 20% with poddle. All for just £1 a day.

How does the retain & grow scheme work on poddle?

The retain & grow scheme helps you keep customers and increase repeat business by using digital loyalty rewards and targeted promotions to capture their details and bring them back more often.

How do the poddle Accelerate Growth Tools work?

The Plus Plan offers advanced features like online deals, gift vouchers, and cash vouchers, helping you attract new customers and increase upfront cash flow—helping you make up to 67% more sales per customer in your database.

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Common Questions from existing poddle users

How do I manage my poddle account?

You can manage your account directly from the poddle dashboard, which you can access from your smartphone or computer. There you’ll find everything you need to track customer data, set up loyalty programs, and run promotions.

How do I access my poddle dashboard?

Log into your poddle account on a computer or smartphone via this link using your secure login credentials.

How do I reset my password?

To reset your password, click the “Forgot Password” link on the login page, and follow the instructions to reset it via email.

What if I want to cancel my account?

If you decide to cancel, simply contact our support team. There’s no contract, and you can cancel anytime without penalties.

What’s the difference between a super user and a standard user?

A Super User has full access to the poddle dashboard and can manage all aspects of the account, while Standard Users have limited access, typically only for running offers or viewing customer details.

How do I manage my users?

You can add or remove users from your poddle dashboard by accessing the User Management tab.

How do I add or remove users from my account?

Simply navigate to the User Management section in your dashboard, and you’ll find options to add or remove users as needed.

What is a business profile?

Your business profile is your digital representation on poddle, containing details like your business name, location, and the offers you promote to your customers.

My images aren’t uploading, what should I do?

If you experience issues uploading images, ensure they meet our file size and format requirements. You can also contact support for assistance.

Is my data secure?

Yes. poddle is fully GDPR-compliant, and all your customer data is encrypted and securely stored.

Do you offer training or resources to help me get started?

Yes, we provide full professional onboarding and a range of resources, including video tutorials and step-by-step guides, to help you get the most out of poddle.

How do I contact customer support for additional assistance?

You can reach our customer support team via email, phone, or live chat on our website. We’re here to help!

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