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Have Questions? We Have Answers.

Find simple answers to the most common questions we get from local business owners like you.

General Questions
What is poddle?

poddle is a simple, affordable system designed exclusively for small local businesses. It helps you keep your customers coming back by collecting customer details, building loyalty through your own membership club, engaging customers with automated marketing, and boosting sales with smart promotions—all with just one tap.

How does poddle help me make more money?

By encouraging repeat visits through loyalty rewards, keeping customers engaged with automated marketing, and growing sales with smart promotions, poddle helps increase your revenue by up to 20%. It's designed to turn one-time visitors into loyal customers who spend more and visit more often.

Is poddle suitable for my business?

Absolutely! poddle is designed for a full range of local businesses that serve customers face-to-face, including:

  • Retail Shops
  • Restaurants and Cafés
  • Salons and Spas
  • Gyms and Fitness Centres
  • Auto Repair Shops
  • Pet Stores
  • And many more
How quickly will I see results with poddle?

Many businesses notice increased customer engagement and repeat visits very quickly after launching their membership club and promotions. While results can vary, poddle is designed for quick and tangible benefits.

What are the key benefits of joining poddle?
  • Keep Your Customers: Turn one-time visitors into loyal regulars.
  • Increase Sales: Boost revenue through repeat business and smart promotions.
  • Easy to Use: No technical skills required; simply tap and go.
  • Affordable: Comprehensive tools for just £1 per day.
  • Automated Marketing: Engage customers effortlessly.
  • Stay Competitive: Access tools that big businesses use, tailored for you.
How does poddle compare to loyalty solutions?

poddle offers much more than a typical loyalty programme. It combines customer engagement, loyalty rewards, and sales tools into one easy-to-use system, saving you time and effort while helping your business grow.

How does poddle Plus benefit my business?

poddle Plus is perfect for those businesses looking to accelerate growth by expanding sales online. It allows you to sell offers and vouchers online, providing immediate cash flow and boosting future visits. It's an excellent way to secure upfront sales and reach customers beyond your physical location.

How quickly can I get started?

Once you've signed up and paid the setup fee, you'll receive your login details within 24 hours, often immediately. Your Custom Club Marketing Kit will arrive within 3-5 days upon confirming your scheme details. Then you're ready to go!

How do I join poddle?
  1. Express Your Interest: Contact us to learn more or schedule a demo.
  2. Sign Up: Our team will assist you with the quick and easy sign-up process.
  3. Start Growing Your Business: Begin using poddle to collect customer details, build loyalty, and increase sales.
How will poddle help me compete with big businesses?

poddle provides you with the same powerful CRM and marketing tools that big businesses use but tailored for your needs and budget. By building customer loyalty and staying connected, you can level the playing field and keep your customers coming back.

How is poddle different from traditional marketing methods?

Traditional marketing can be expensive, hard to track, and often ignored by customers. poddle targets your existing customers directly, sending personalised offers to their phones, which is more effective in encouraging repeat visits and sales.

Will my business lose money with poddle?

No. While you may offer rewards and discounts to your customers, these are strategic incentives designed to increase repeat visits and overall sales. The increase in customer loyalty and repeat business typically leads to higher profits, outweighing the cost of the rewards.

Can poddle assist with inventory clearance or seasonal promotions?

Yes. Retailers can use poddle's smart promotions to create targeted offers that help move seasonal stock or promote new arrivals, sending notifications directly to customers interested in those products.

Why is poddle so affordable when big business CRM systems are so expensive?

We've tailored poddle specifically for small local businesses, focusing on the features that deliver the most value without unnecessary complexity. By simplifying the system and leveraging efficient technology, we're able to offer it at a fraction of the cost of big business CRM systems.

How do I get started with poddle today?

Simply contact us to express your interest, and our team will guide you through the quick and easy sign-up process. We'll help you set up your membership club and get you on the path to keeping your customers and making more money.

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Pricing and Billing
How much does poddle cost? Are there any hidden fees?
  • poddle Plan: £1 per day (billed monthly).
  • poddle Plus: Additional £1 per day for extra features like online offers and vouchers.
  • Setup Fee: £200 one-time professional setup fee
  • No Hidden Costs: All fees are transparent. If you upgrade to poddle Plus then online sales only are subject to a small transaction rate of 1.9% + 30p.
Can I cancel at any time? Will I be locked into a contract?

You can cancel your subscription at any time. There are no long-term contracts or hidden fees, giving you flexibility and peace of mind.

Do customers need to pay to join my membership club?

No, joining your membership club through poddle is free for your customers. The incentives you offer encourage them to join and engage with your business.

Why is poddle so affordable when big business CRM systems are so expensive?

We've tailored poddle specifically for small local businesses, focusing on the features that deliver the most value without unnecessary complexity. By simplifying the system and leveraging efficient technology, we're able to offer it at a fraction of the cost of big business CRM systems.

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Using poddle
Do I need technical skills to use poddle?
No technical skills are required. If you can tap a card, you can use poddle. It's designed to be intuitive for you and your staff, regardless of tech experience.
Will my customers find it easy to use poddle?

Yes. The poddle app is user-friendly, and the one-tap sign-up process makes it effortless for customers of all ages and tech abilities.

How quickly will I see results with poddle?

Many businesses notice increased customer engagement and repeat visits very quickly after launching their membership club and promotions. While results can vary, poddle is designed for quick and tangible benefits.

Can I customise the rewards and offers to fit my business?

Yes, this is your system, and you have full control over the rewards, welcome gifts, and promotions. Tailor them to suit your business and what your customers will value most.

How much extra work does poddle create?

Very little. poddle integrates seamlessly into your current operations. Collecting customer details and awarding tokens is as simple as tapping a card on a customer's phone. The system handles marketing and promotions automatically, so you can focus on running your business.

Do I need any previous experience with digital tools?

No prior experience is necessary. poddle is intuitive and easy to use. Our team provides full training during the setup process, ensuring you and your staff are comfortable with the system.

Can poddle integrate with my existing systems?

Currently, poddle is a standalone system designed to be simple and effective on its own. Integration with other tools like EPOS or booking systems is not available at this time. However, poddle's features cover many essential functions to help you keep customers and increase sales.

How do I redeem rewards and offers with my POS system?

Redeeming rewards and offers is straightforward and doesn't require integration with your POS system. When a customer wants to redeem a reward or offer, they present it through the poddle app on their phone. Your staff can then validate and process it manually at the point of sale.

How do customers join my membership club?

Simply tap customers' smartphones with your poddle Smartcard. If they don't have the poddle app, they'll be directed to download it and sign up. Once registered, they automatically become members of your club.

Do customers need to pay to join my membership club?

No, joining your membership club through poddle is free for your customers. The incentives you offer encourage them to join and engage with your business.

How does the automated marketing work?

poddle automatically sends push notifications and emails to your members about their rewards, special offers, and updates. This keeps your business top-of-mind without requiring extra effort from you.

Can I send personalised messages to my customers?

Yes, through the poddle Dashboard, you can send direct push notifications to your members, allowing you to communicate personalised messages, promotions, or updates.

How do online offers and vouchers work with poddle Plus?

With poddle Plus, you can create offers and vouchers that customers purchase online. They pay upfront through the poddle system and redeem the offers in-store, driving footfall and providing immediate cash flow for your business.

Can I track the performance of my membership club?

Yes, poddle provides reports and insights through your Dashboard. You can monitor customer engagement, repeat visits, reward redemptions, and more to make informed decisions.

Do I need additional equipment to use poddle?

No additional equipment is necessary. Your poddle Smartcards and the Custom Club Marketing Kit are included in your setup package. Your existing smartphone or computer is sufficient to access the Dashboard.

How do I promote my membership club to customers?

Your Custom Club Marketing Kit includes promotional materials like posters, flyers, and stickers to display in your premises. The Social Media Hub allows you to share your club online via social media, email, WhatsApp, and more.

Can poddle help during quiet periods or off-peak times?

Absolutely. You can create targeted in-store promotions and send offers directly to your customers' phones to drive footfall during quieter times. This flexibility helps maximise your sales throughout the day.

Will poddle work for businesses with multiple locations?

Yes, poddle can accommodate businesses with multiple locations. Each location can have its own membership club and staff members, all managed through the poddle Dashboard.

Do I need to train my staff to use poddle?

Training is minimal and straightforward. Your staff will use the poddle Smartcards to tap customers' phones and award tokens. Our Account Management Team provides all necessary training materials and support, ensuring everyone is up to speed quickly.

Why do I need to give rewards to grow?

Offering rewards encourages customers to return more frequently and spend more when they visit. It's a proven strategy used by big businesses to build customer loyalty and increase sales. By rewarding your customers, you create a stronger relationship that benefits your business in the long run.

How does my membership club work on poddle?

Your membership club is a customised loyalty programme that you set up through the poddle Dashboard. It includes:

  • Welcome Gift: An immediate incentive (like a freebie or discount) for new members.
  • Collect Tokens: Customers earn tokens for each visit over a minimum spend you set.
  • Earn Rewards: Tokens can be exchanged for rewards you decide on.
  • Automated Engagement: Members receive notifications about rewards and offers.
  • Easy Management: The system tracks everything for you, making it simple to manage.
Can poddle assist with inventory clearance or seasonal promotions?

Yes. Retailers can use poddle's smart promotions to create targeted offers that help move seasonal stock or promote new arrivals, sending notifications directly to customers interested in those products.

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Technical Questions
How secure is the customer data I collect?

All customer data is securely stored in a GDPR-compliant database. You have full control over your data, and we adhere to all legal and security standards to protect it.

Can poddle integrate with my existing systems?

Currently, poddle is a standalone system designed to be simple and effective on its own. Integration with other tools like EPOS or booking systems is not available at this time. However, poddle's features cover many essential functions to help you keep customers and increase sales.

How does the automated marketing work?
poddle automatically sends push notifications and emails to your members about their rewards, special offers, and updates. This keeps your business top-of-mind without requiring extra effort from you.
How does poddle handle updates and new features?

We continually improve poddle based on feedback from businesses like yours. Updates and new features are added automatically, and you'll be notified of any significant changes.

Is poddle compliant with data protection laws?

Yes, poddle is fully compliant with GDPR and other relevant data protection regulations. We take data security and privacy very seriously.

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Support and Setup
What do I need to get started with poddle?
  • A Smartphone or Computer: To access your poddle Dashboard.
  • poddle Smartcard: Provided by us when you sign up.
  • Staff (Optional): You can add staff members to help manage the system.
  • No Technical Skills Required: The system is designed to be user-friendly.
How quickly can I get started?

Once you've signed up and paid the setup fee, you'll receive your login details within 24 hours, often immediately. Your Custom Club Marketing Kit will arrive within 3-5 days upon confirming your scheme details. Then you're ready to go!

How do I join poddle?
  1. Express Your Interest: Contact us to learn more or schedule a demo.
  2. Sign Up: Our team will assist you with the quick and easy sign-up process.
  3. Start Growing Your Business: Begin using poddle to collect customer details, build loyalty, and increase sales.
What happens if I need help or have questions?

Our dedicated support and account management team is here to assist you. You can reach out anytime for help with setup, using the system, or any questions you may have.

How do I get started with poddle today?

Simply contact us to express your interest, and our team will guide you through the quick and easy sign-up process. We'll help you set up your membership club and get you on the path to keeping your customers and making more money.

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We hope these FAQs have answered your questions about poddle. If you have any more queries or need further assistance, please don't hesitate to reach out to our support team. We're here to help you succeed.

Ready to Keep Your Customers and Make More Money?